Managed Services

What are Managed Services?

Managed Services are a collection of services provided by an Information Technology company for the express purpose of proactively monitoring, maintaining, patching and fixing any issues that are found with your device.  This is a much different model than the traditional “break/fix” models of years past.  Much likes your car needs maintenance to keep running (i.e. oil change, tire rotations, brake jobs, etc.), you IT equipment also needs to be maintained.  What are some of the benefits of working with a  Managed Service Provider (MSP)?

1.  Save Money

A Managed Service Provider is designed to help businesses reduce their operational IT costs, provide higher skills at a lower price, lower capital expenditures, reduce downtime and increase efficiency.  By allowing a reputable company to manage these services proactively, you can see and resolve problems before they become a problem for your business.

2. Improved Vendor Management

A good MSP will work with outside vendors on your behalf to resolve issues and keep projects on-time.  Every business knows that interfacing with multiple vendors is both time consuming and complicated.  By passing that along to a reliable MSP, the interface time and headaches are greatly reduced.

3. Growth Potential

So you had a good year with your company and need to hire ten more employees.  What about their computers?  Do you need to hire another tech support guy to cover the additional overhead?  What about that upgrade to your network that needs to be done?  Do we need to upgrade our skills?  An MSP will take that weight off your shoulders.  For an agreed upon price (whether per user or per device) you can scale up your operations with a quick call, knowing that they are prepared to grow and support you.

4. Keep Your Core Business Your Focus.

You are an expert at what you do.  Whether you are producing a good or offering a service, the last thing you need to be concentrating on is whether the printer has toner or why can’t the computer get to the internet.  Let the experts handle this so that you can concentrate on your core business and growing to your full potential.

So is Outsourcing right for my Business?

No one can tell you what is best for your company, but for many outsourcing makes sense.  Whether you need to augment the skills of your existing IT staff or want a full service company to take the burden off of you, outsourcing may be the answer.  Are you spending more time fixing computers than the job you were hired to do?  Are you behind in your patch management?  Do you have a good handle on your inventory?  Do you have a plan for your IT needs for the next year?  How about 3 years?  5 Years?  Do you have a firm handle on the costs related to hiring a new employee?

These questions are just some of the myriad that come to mind and many a smart and successful business owner struggles with every day.  Take away the headaches and talk to a reliable Managed Service Provider today.  The right MSP will look over your infrastructure, talk with you about your needs and will tell you whether there is a need.  Contact info@2dogdigital.com and we will be happy to evaluate your business and let you know if you can benefit from outsourcing.

“The other part of outsourcing is this: it simply says where the work can be done outside better than it can be done inside, we should do it.” – Alphonso Jackson, Former United States Secretary of Housing and Urban Development